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Buildern Privacy Policy

Created on August 6

The protection of your privacy and your personal rights are important to us. Therefore, we would like to ask you to carefully read the following summary about how our website works. You can rely on transparent and fair data processing and we strive to handle your data carefully and responsibly.
The following data protection information is intended to inform you about how we use your personal data. In doing so, we adhere to the provisions of California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA) as well as the requirements of the European General Data Protection Regulation (GDPR).

Responsible Person

The person responsible within the meaning of the above mentioned data protection laws is:
Buildern
450 North Brand Blvd.,
Suite 600, Glendale, CA, 91203, USA
[email protected]

Scope of the processing of personal data

As a matter of principle, we only collect and use personal data from you insofar as this is necessary to provide a functional website and our content and services. The collection and use of your personal data regularly only takes place with your consent. An exception applies in cases where prior consent is not possible for actual reasons and the processing of the data is permitted by legal regulations.
The security of your personal data is a high priority for us. We therefore protect your data stored with us by technical and organizational measures in order to effectively prevent loss or misuse by third parties. In particular, our employees who process personal data are bound to data secrecy and must comply with it. To protect your personal data, it is transmitted in encrypted form; for example, we use SSL=Secure Socket Layer for communication via your Internet browser. You can recognize this by the lock symbol that your browser displays when an SSL connection is established. In order to ensure the permanent protection of your data, the technical security measures are regularly checked and, if necessary, adapted to the state of the art. These principles also apply to companies that process and use data on our behalf and in accordance with our instructions.

Purposes of processing and legal basis

We collect, process and use your personal data for the following purposes:
  • Establishment and performance of contractual relationships;
  • Marketing measures;
  • Customer satisfaction surveys and analyses;
  • Service evaluations;
  • Customer service and customer support;
The processing of your personal data may be based on the following legal grounds:
  • Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
  • Contract – This is where we process your information to fulfill a contractual arrangement we have made with you.
  • Answering your business enquiries – This is where we process your information to reply to your messages, e-mails, posts, calls, etc.
  • Legitimate Interests - This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and services in the most secure and appropriate way. Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
  • Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.
  • Vital interests – This is where we process your information for communications about security, privacy and performance improvements of our services. Or for establishing, exercising or defending our legal rights.

Duration of storage and routine deletion of personal data

We process and store your personal data only for the period of time required to fulfill the purpose of storage or if this has been provided for, in laws or regulations. After the purpose has ceased to exist or has been fulfiled, your personal data will be deleted or blocked.
In the case of blocking, deletion will take place as soon as legal, statutory or contractual retention periods do not conflict with this, there is no reason to assume that deletion would impair your interests worthy of protection and deletion would not cause a disproportionately high expense due to the special nature of the storage.

Collection of general data and information, so-called log files

If you visit our website for information purposes only, without providing personal data via registration or in any other way, only the Internet connection data that your browser transmits to our server will be processed. Our website collects a series of general data and information with each call, which is temporarily stored in log files of a server. A log file is created in the course of an automatic protocol of the processing computer system. The following can be recorded:
  • Access to the website (date, time and frequency)
  • How you arrived at the website (previous page, hyperlink etc.)
  • Amount of data sent
  • Which browser and browser version you are using
  • The operating system you are using
  • Which internet service provider you are using
  • Your IP address, which your Internet access provider assigns to your computer when you connect to the Internet
The legal basis for this data processing is our legitimate interest, as the collection and storage of this data is necessary for the operation of the website in order to ensure the functionality of the website and to deliver the content of our website correctly.
In addition, the data serve us to optimise our website and to ensure the security of our IT systems and the processing is based in this respect on our vital interest. For this reason, the data is stored for a maximum of 7 days as a technical precaution.
We also use this data for the purposes of advertising, market research and to design our services to meet your needs by creating and evaluating user profiles under pseudonyms, but only if you have not exercised your right to object to this use of your data (see information on the right to object under "Your rights").

Contacting us

When you contact us by e-mail or via a contact form, the data you provide will be stored by us based on to fulfill a pre- contractual or contractual arrangement, insofar as it is necessary to answer your questions. The contact is logged in order to be able to prove the contact in accordance with the legal requirements. We delete the data accruing in this context when the respective conversation with you has ended and the facts concerned have been conclusively clarified.
Based on our legal obligations and our legitimate interest, we use and store your personal data and technical information to the extent necessary to prevent or prosecute misuse or other illegal behaviour on our website, e.g. to maintain data security in the event of attacks on our IT systems. This also takes place insofar as we are legally obliged to do so, for example due to official or court orders, and for the exercise of our rights and claims, as well as for legal defence.

Live Chat

On this website, anonymized data is collected and stored using technologies provided by Ruby, for the purpose of web analytics and to operate the live chat system used to respond to live support requests. Usage profiles can be created from this anonymized data under a pseudonym. Insofar as the information collected in this way has a personal reference, the processing is carried out in accordance with our legitimate interest in effective customer service and the statistical analysis of user behaviour for optimization purposes.

Applications

If you use our forms to apply for a role or job, we process the information we receive from you as part of the application process, e.g. through your letter of application, CV, references, correspondence, telephone or verbal details. In addition to your contact details, information about your education, qualifications, work experience and skills is particularly relevant to us.
Your data will initially be processed solely for the purpose of carrying out the application process. If your application is successful, it will become part of your personnel file and will be used to carry out and terminate your employment and will be deleted in accordance with the rules applicable to personnel files. If we are unable to offer you employment, we will continue to process your data for up to six months after sending the rejection in order to defend ourselves against any legal claims, in particular alleged discrimination in the application process.
The legal basis for processing data during the application process is to fulfill a pre-contractual or contractual arrangement and, if you have given your consent, for example by sending us information that is not necessary for the application process. The legal basis for data processing after a rejection is our legitimate interest.
As a rule, we do not require any special categories of personal data for the application process. We ask you not to provide us with any such information from the outset. If such information is relevant to the application process, we process it together with your other data. Your data will not be used by us for automated decision-making or profiling, nor will it be passed on to third parties. Your data will be processed by us or on our behalf.
You are not obliged to provide us with personal data. However, we can only assess your suitability for the respective position under consideration if we receive information in particular about your education, work experience and skills, and we cannot include you in the application process without providing your contact details.

Disclosure of personal data to third parties

Your personal data will only be passed on if there is a legal obligation to do so or to service providers and partner companies that have been carefully selected in advance and are contractually obliged to comply with the requirements of data protection law.
a) Disclosure to service providers to fulfill a contractual arrangement and in our legitimate interest. For the operation and optimisation of our website and our services and for the processing of contracts, various service companies work for us, e.g. for central IT services or the hosting of our website, for the payment and delivery of services to whom we pass on the data required for the fulfilment of the task (e.g. name, address).
Some of these companies act for us by way of commissioned processing and may therefore use the data provided exclusively in accordance with our instructions. In this case, we are legally responsible for appropriate data protection precautions at the companies we commission. We therefore agree on specific data security measures with these companies and monitor them regularly.
b) Disclosure to other third parties to fulfill a contractual arrangement and our legal obligations. We will disclose your data to third parties or government agencies within the framework of existing data protection laws if we are legally obliged to do so, e.g. due to official or court orders, or if we are entitled to do so, e.g. because this is necessary for the prosecution of criminal offences or for the exercise and enforcement of our rights and claims.

Data transfer to third countries

If we use service providers in third countries, we take additional measures to ensure an adequate level of data protection for the transfer of personal data and thus ensure that the transfer is generally permissible and that the special requirements for a transfer to a third country are met (e.g. by concluding standard contracts and additional guarantees, supplementary technical and organizational measures such as encryption or anonymization).

Your rights

First of all, we would like to inform you about your rights as a data subject.

Collection of general data and information, so-called log files

These rights are standardised in Art. 15 - 22 GDPR. This includes:
  • The right to information (Art. 15 GDPR),
  • The right to erasure (Art. 17 GDPR),
  • The right to rectification (Art. 16 GDPR),
  • The right to data portability (Art. 20 EU GDPR),
  • The right to restriction of data processing (Art. 18 GDPR),
  • The right to object to data processing (Art. 21 GDPR).
To assert these rights, please contact us. The same applies if you have questions about data processing in our company or would like to revoke a granted consent. You also have the right to lodge a complaint with a data protection supervisory authority.

Right to object

Please note the following in connection with rights of objection: If we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling insofar as it is related to direct advertising.
If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made form-free.
In the event that we process your data for the protection of legitimate interests, you may object to this processing at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions.
We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

California Specific Rights

If you are a California resident, you have the following rights:
You have the right to:
  • request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
  • request that we delete personal information that we collect from you, subject to applicable legal exceptions.
  • "opt out" of the "sale" of your "personal information" to "third parties"
In addition under California's "Shine the Light" law, California residents who provide personal information (as defined in the statute) to obtain services are entitled to request and obtain from us, once per calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediate prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain the information about data we hold about you or to effect the opt out, please contact us.

Do Not Track

Do Not Track is a privacy preference you can set in most browsers. We support Do Not Track because we believe that you should have genuine control over how your info gets used and our site responds to Do Not Track requests.

Do Not Sell My Personal Information

We do not sell information that directly identifies you, like your name, address, banking information, or phone records. In fact, we do not even share that type of information except with service providers who can use the information solely to provide a service on our behalf, when a consumer directs us to share the information. If applicable, you can choose whether you want this sharing or not. Remember, we don’t sell data that directly identifies you unless we have your explicit permission, no matter what choice you make. To make your choices, please contact us.

Hosting and Content Delivery Networks (CDN)

This website is hosted by our external service providers (Cloudflare and WordPress). The personal data collected on this website is stored on Cloudflare and WordPress's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact data, names, website accesses and other data generated via a website. Cloudflare and WordPress is used for the purpose of fulfilling the contract with our potential and existing visitors and users and in the interest of a secure, fast and efficient provision of our online offer by a professional provider.
Cloudflare and WordPress will only process your data to the extent necessary to fulfill its service obligations and follow our instructions regarding this data.
This website is hosted by our external service providers (AWS and WordPress). The personal data collected on this website is stored on AWS and WordPress's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact data, names, website accesses and other data generated via a website.
AWS and WordPress is used for the purpose of fulfilling the contract with our potential and existing visitors and users and in the interest of a secure, fast and efficient provision of our online offer by a professional provider.
AWS and WordPress will only process your data to the extent necessary to fulfill its service obligations and follow our instructions regarding this data.
This website is hosted by our external service providers (Digital Ocean and WordPress). The personal data collected on this website is stored on Digital Ocean and WordPress's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact data, names, website accesses and other data generated via a website. Digital Ocean and WordPress is used for the purpose of fulfilling the contract with our potential and existing visitors and users and in the interest of a secure, fast and efficient provision of our online offer by a professional provider.
Digital Ocean and WordPress will only process your data to the extent necessary to fulfill its service obligations and follow our instructions regarding this data.

Integration Of Services And Contents Of Third Parties

We use within our online offer on the basis of our legitimate interests, content or services offered by third-party providers in order to integrate their content and services.
This always requires that the third-party providers of this content are aware of your IP address, since the content or service could not send to your browser without the IP address. The IP address is thus required for the display of this content and we endeavour to use providers that only use your IP address for the delivery of the content or services. However, Third-party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer, as well as be linked to such information from other sources.

Remarketing and Behavioural Targeting

These types of services allow us to analyse how www.buildern.com has been used in a user's previous sessions in order to target, optimise and deploy advertising.
This activity is facilitated by tracking usage data and the use of trackers that collect information which is then transmitted to the partners who manage the remarketing and behavioural targeting activities. Some services offer a remarketing option based on email address lists.
In addition to any opt-out options offered by each of the services listed below, users may opt-out via the Network Advertising Initiative opt-out page. Users may also opt-out of certain advertising features through appropriate device settings, such as device advertising settings for mobile phones or advertising settings in general.

Remarketing with Google Analytics (Google Inc.)

Remarketing with Google Analytics is a remarketing and behavioural targeting service provided by Google LLC or by Google Ireland Limited, depending on the location from which www.buildern.com is accessed, which combines the tracking activities of Google Analytics and its cookies with the Google Ads advertising network and the "Adsense" cookie. Personal data processed: Cookie; Usage data.
Privacy policy - Opt Out.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects activity taking place through www.buildern.com to the Facebook ad network.
Personal data processed: Cookie; Usage data.
Privacy policy - Opt Out.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects activity taking place through www.buildern.com to the Facebook ad network.
Personal data processed: Cookie; Email.
Privacy policy - Opt Out.

Changes

In order to ensure that our data protection information always complies with the current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection information has to be adapted due to new or revised offers or services.

Questions

If you have any concerns about the way that we use data or the protection of your data, then please contact us using the following details:
Buildern
450 North Brand Blvd.,
Suite 600, Glendale, CA, 91203, USA
[email protected]
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